Return & Refund Policy
At YHITE, we want you to love what you order. Our return and refund policy is designed to give you peace of mind and ensure a smooth shopping experience.
If you’re not satisfied with your purchase or have simply changed your mind, we offer a straightforward return or refund process because your trust matters to us.
Return Conditions
To ensure a fair and smooth return process, please review the following conditions:
-
A return request must be initiated within 7 days of delivery.
-
Returned items must be unused, unwashed, and in original condition, with all tags and packaging intact.
-
Custom-made, sale, or discounted products are non-returnable.
-
Accessories (such as jewelry, masks, or innerwear) are non-returnable due to hygiene reasons.
-
The return shipping cost may be borne by the customer unless the item received is damaged, defective, or incorrect.
To start a return, please contact us at info@yhite.com with your order details and reason for return.
Refunds
Once we receive and inspect the returned item, you will receive an email confirmation regarding the status of your refund.
-
Approved refunds will be processed to your YHITE website wallet within 5–7 business days after approval.
-
Wallet refunds can be used for future purchases on YHITE.com.
-
Please note that shipping and handling charges are non-refundable unless the return is due to our error.
Exchanges
Currently, we do not offer direct exchanges.
If you wish to replace a product, we recommend requesting a refund (if eligible) and placing a new order for the desired item.
Need Help?
For any questions regarding returns, refunds, or product issues, reach out to us at info@yhite.com.
Our support team will be happy to assist you.